Refund and Returns Policy

09/12/2024

Overview Section 1

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines and NFT’s cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
NFT’s

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {tridisbrand@gmail.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {tridisbrand@gmail.com} and send your item to: {Tridis Brand 800 W COOPER ST UNIT A RIPLEY, MS 38663}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {Tridis Brand 800 W COOPER ST UNIT A RIPLEY, MS 38663}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Overview Section 2

Tridisbrand.com Return Policy

At Tridisbrand.com, we strive to ensure that you are satisfied with your purchase. However, if you are not entirely satisfied with your order, we are here to help! Please read our return policy carefully to understand how to initiate a return and the terms associated with it.

General Return Policy

Return Window
You have 30 days from the date of delivery to return eligible items for store credit. To initiate a return, the item must be in its original condition, unworn, and with all tags attached.
Non-Refundable Items
Please note that all Non-Fungible Tokens (NFTs) are non-refundable. Once an NFT purchase is completed, the transaction is final, and no returns will be accepted for these digital items.
Store Credit
For eligible returns (excluding NFTs), once your return is approved and processed, you will receive store credit for the value of the returned merchandise. Store credit can be used for future purchases on our website.
How to Initiate a Return
To return an eligible item, please follow these steps:
- Contact our customer service team at [tridisbrand@gmail.com] within 30 days of delivery to request a return authorization.
- Provide your order number and specify the items you wish to return.
- Once your return request is approved, you will receive further instructions on where to send your return.
- Please ensure that the return package is securely packaged to prevent damage during shipping.
Shipping Costs
The buyer is responsible for return shipping costs unless the item was received in error or is defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Conditions for Returns
- Items must be returned in their original condition (unused, unworn, and with tags attached).
- Items that are damaged, soiled, or altered will not be eligible for return.
- Proof of purchase must be provided with any return.
Final Sale Items
Certain items may be marked as final sale and cannot be returned. These items will be clearly indicated on the product page.

Legal Binding

By purchasing from Tridisbrand.com, you agree to abide by this return policy. The terms outlined herein are intended to comply with applicable U.S. laws and regulations for consumer protection. For any questions or concerns regarding our return policy, please contact us at [tridisbrand@gmail.com].

Contact Information

For any inquiries related to this policy or your purchase, please reach out to our customer service team at:
Email: [tridisbrand@gmail.com]
Phone: [662-882-9129]
Business Hours: [9AM-5PM MONDAY-FRIDAY]